Dispensary General Manager

Terrapin Investment Fund 1•Lock Haven, PA

2d•Onsite

About The Position

Terrapin is looking for a Dispensary General Manager to join our growing company. As a Clinton County, Pennsylvania - based cannabis company, Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of high-quality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience, Terrapin was licensed to operate in the Pennsylvania marketplace in 2017, growing to more than 200 employees. Retail expansion plans in Pennsylvania have created a need for a Dispensary General Manager. A Dispensary General Manager is responsible for interfacing with the ownership, upper management, administration, floor staff, law enforcement, and vendors to coordinate and facilitate the efficiency, productivity and compliance surrounding all transactions of the business. Store managers play a key role in making sure that patrons of the business receive the best service Terrapin Care Station can provide by attending to issues surrounding sales or other business-related interactions. The General Manager is the glue that keeps the store working as a cohesive unit by coordinating and delegating the responsibilities of the staff in a way that ensures the most positive, efficient, productive, accessible and compliant operation of the business.

Requirements

Must be able to pass state-mandated background checks and successfully complete the Department of Health's 2-hour training course
Significant managerial experience, preferably in a cannabis retail environment
Experience in inventory management and reconciliation
Proficiency with computer usage, including retail point-of-sale software, all MS Office applications, email, scheduling software, and online conferencing
Experience handling, processing and counting cash for daily deposits
Able to navigate and utilize the inner-workings of the state mandated point-of-sale system, MJ Freeway.

Responsibilities

Assist and train staff to efficiently handle sales and provide superior customer service
Effectively delegate the responsibilities and actions of the floor staff
Monitor the interpersonal relationships of the staff and optimize productivity through synergy
Conduct regular staff performance reviews to maximize efficiency, productivity, dependability and cultivate teamwork
Issue write-ups or take disciplinary actions for negligence and praise exemplary performance
Lead by example, cultivating a productive, positive and safe work environment
Organize schedules to accommodate high and low volume business times
Possess a working knowledge of every position and department in the store in order to provide training, support and make important decisions surrounding efficient daily operations
Empower teams to take ownership and pride in their work
Oversee all staff performance, monitor and suggest procedures and protocols in order to maximize the efficient operations of the business
Hire, develop and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
Be calm and understanding to all and offer constructive criticisms to maximize efficient operations and correct performance, where applicable
Communicate with ownership and administrative staff concerning issues of quality or risk
Communicate changes in policies and procedures to staff
Communicate sales and specials and introduce new products to staff
Communicate directly with vendors, grow/process staff, law enforcement, Department of Health officials, and compliance officers
Serve as a liaison to the local community and area health providers
Coordinate patient outreach and educational programming (with input from grow/processors, medical staff, and marketing team)
Maintain all confidential information according to HIPAA policies and procedures
Communicate with staff to make sure they have the tools and information necessary to complete sales efficiently and effectively
Communicate and work directly with patients to ensure quality of service and resolve issues that may arise
Communicate with HR department regarding payroll and disciplinary documentation
Communicate with Assistant Store Manager regularly to keep congruence throughout the management team
Process and monitor inventory and make sure products are properly received and labeled
Regularly check expiration dates and packaging for integrity, content and quality
Develop strategies surrounding product movement and placement
Work with purchasing agent to monitor sales trends and plan accordingly to reach sales goals
Conduct product and compliance research and attend training programs and meetings to stay up to date on important changes in regulatory oversight and product development
Oversee actions and procedures to be sure that business is being conducted within the confines of compliance
Understand the MJ Freeway seed-to-sale system and oversee the transferring, tracking and safe sale of all THC and THC-infused products in the store
Brainstorm marketing deals with staff to help increase sales trends
Positively reinforce new ideas to staff in order to stay ahead of changes in the regulatory environment or to advocate and manage the visions and goals of the executive team.