Dispensary Assistant Manager - Bellefonte

Terrapin Investment Fund 1•Bellefonte, PA

2d•Onsite

About The Position

Terrapin is seeking a Dispensary Assistant Manager to support the Dispensary General Manager and help ensure effective, safe, and compliant store operations. The role works directly with patrons and staff, acts as an intermediary between floor staff and the General Manager, and partners with budtenders to keep daily operations running smoothly. The Assistant Manager helps provide exemplary customer service and supports the General Manager on policy, procedures, staffing, inventory, and other operational matters. The position leads by example, motivates and trains staff, delegates floor responsibilities, and helps resolve customer, cash-handling, compliance, product, and employee issues. It also supports product placement and movement, inventory receiving and labeling, security checks, inspections, and ongoing research and training related to regulatory changes and product development. The employee must be able to use basic Microsoft Office programs, web-based applications, and the store POS system, and must have experience handling and counting cash for daily deposits. Terrapin is a family-owned cannabis company founded in Boulder, Colorado, in 2009. The company operates in Pennsylvania and describes its work as focused on patient care, product quality, transparency, affordability, corporate responsibility, and advancing equity. A current state-mandated badge or background check is required; applicants must be able to obtain or have a current federal and state background check.

Requirements

Ability to obtain or possess a current federal and state background check.
Current state-mandated badge or background check.
Ability to use basic Microsoft Office programs.
Ability to navigate and use web-based applications and menus.
Experience handling, processing, and counting cash for daily deposits.
Ability to use the inner workings of the POS system.
Extensive knowledge of store products and their safe applications.

Responsibilities

Lead by example and help maintain a positive, rewarding, and efficiently operated workplace.
Keep staff motivated and focused on customer service, compliance, and efficient operations.
Assist with training staff to handle sales efficiently and provide superior customer service.
Delegate floor staff responsibilities and communicate policy, procedure, sales, and special-offer changes.
Work directly with patrons to address their needs and provide an exemplary shopping experience.
Maintain extensive knowledge of store products and their safe applications.
Maintain balanced cash accounts, manage nightly deposits, and monitor change banks.
Resolve cash-handling errors and sales-floor issues involving compliance, customer complaints, product concerns, or employee conflicts.
Communicate operational issues, sales and marketing ideas, quality or risk concerns, and staff feedback to the Dispensary General Manager.
Assist the Dispensary General Manager with communications and projects involving upper management, administrative staff, the COO, or the owner when necessary.
Work with the Dispensary General Manager, shipping and receiving department, and store supervisors on product placement and movement strategies.
Support the Dispensary General Manager with daily store operations and provide flexible assistance where needed.
Assist with staff scheduling to meet staffing needs.
Monitor inventory and ensure products are properly received, labeled, and sold in accordance with mandated regulations.
Check expiration dates, packaging, and labeling for compliance, integrity, content, and quality.
Oversee procedures to ensure compliant business operations, including assisting with inspections when needed.
Regularly check store security systems and personnel to ensure mandated systems and the facility operate safely and efficiently.
Conduct product and compliance research and attend training programs and meetings to stay current on regulatory oversight and product development.
Use basic Microsoft Office programs, web-based applications, and the POS system.
Handle, process, and count cash for daily deposits.