Dispatcher
About The Position
The Service Department Dispatcher is responsible for managing the workflow within the service department. This includes dispatching repair orders (RO's), overseeing shop productivity for individual technicians and the overall team, and coordinating with the client care team to manage appointment capacity by evaluating unapplied time daily. The role also involves developing technician skill sets, ensuring the accuracy of RO documentation, managing technician video and digital multi-point inspections (MPI), and maintaining promised times and on-time efficiency.
Responsibilities
- dispatch RO's
- manage shop productivity by individual tech and overall
- coordinate with client care team appointment capacity by daily evaluation of unapplied time
- develop tech skill set
- make sure RO documentation correct
- manage tech video and digital MPI
- manage promised time and on time efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
