Dispatcher: Anchorage Animal Care and Control

Denali Universal Services•Anchorage, AK

12d•Onsite

About The Position

The Animal Control Dispatcher receives and triages requests for service and dispatches routine and emergency calls to Animal Control Officers (ACO) in the field. Maintains written and computer records of all requests for service. Provides information and resources to the public as appropriate.

Requirements

High school diploma or equivalent
Must be proficient with Microsoft Office programs
One year of dispatching and/or frontline customer service experience
Ability to firmly and calmly communicate in stressful situations
Excellent communication and listening skills
Ability to be efficient and productive in a fast-paced environment
Must be able to work independently within a team structure
Ability to handle confidential information in a secure, professional and discretionary manner

Nice To Haves

Dispatching experience
Prior code enforcement or paralegal experience
Familiarity with two-way radio equipment, codes and languages

Responsibilities

Operate communication equipment to receive and prioritize requests for service from the general public, following existing guidelines
Determine officer availability and dispatch requests for service to Animal Control Officers (ACO) in the field
Maintain communication with ACOs in the field to ensure safety
Receive and record information from the public in a concise and courteous manner
Receive calls from an answering service via facsimile or email and transfer them to the computer and standard forms
Maintain a written dispatch log of all requests for service received
Maintain a supply of all forms used in dispatch
Be knowledgeable of animal control ordinances in order to educate the public
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Mail letters and informational pamphlets to animal owners advising them of complaints and possible code violations
Multi-task by receiving phone calls, entering data on computer, and talking to ACO’s on the radio
Be willing and able to work all shifts and schedules; changes to schedule may occur with short notice
Collaborate with the management team to stay updated on new products, services, and policies