Animal Control Officer

City of Raleigh North Carolina•Raleigh, NC

1d•Onsite

About The Position

This is responsible non-sworn work in enforcing ordinances and statutes relating to the control of animals. Work involves patrolling an assigned area of the city in search of stray animals or violations of animal ordinances. Work includes responding to citizens' complaints regarding possible ordinance violations and taking appropriate action, including the issuance of citations. Work includes the taking into custody, care, and transportation of stray and injured animals and their delivery to the animal shelter. Work is performed under general supervision and in accordance with established operating procedures and oral and written directives. Work involves considerable public contact and requires the exercise of tact and discretion in specific situations. Work is reviewed through direct observation of work habits and evaluation of results achieved.

Requirements

High school graduate or GED equivalent
1 to 3 years experience in animal control enforcement, or related work with wild or domesticated animals
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Knowledge of Rabies exposure protocols
Knowledge of Animal behavior and animal control methods
Knowledge of Occupational hazards and applicable safety principles and practices
Knowledge of Standard practices, methods, and materials of assigned work
Knowledge of Uses and properties of supplies and equipment
Knowledge of Specialized equipment relevant to area of assignment
Knowledge of Customer service principles
Knowledge of Applicable federal, state, and local laws, codes, regulations
Knowledge of Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Knowledge of Geography associated with the City of Raleigh and Wake County, North Carolina.
Knowledge of Local and state ordinances, laws and regulations pertaining to the general care and control of animals or an ability to acquire such knowledge rapidly
Ability to Work under adverse weather conditions
Ability to Understand animal control procedures
Ability to Remain patient in trying situations and maintain professionalism
Ability to Read, interpret, and explain rules, regulations and procedures
Ability to Use safe restraint methods for controlling animals
Ability to Establish and maintain effective relationships with the public
Ability to Keep simple records and to prepare routine reports
Ability to Follow oral and written directions
Ability to Document routine and investigative activities on proper administrative reports and maintain those files and records
Ability to Display a history of being able to properly handle small or larger animals, both wild and domesticated
Ability to Work efficiently within different computer software systems
Skill In Following directions and meetings standards
Skill In Providing attention to detail in assignments
Skill In Monitoring and observing in order to detect violations of animal ordinances
Skill In Preparing and maintaining activity reports and logs
Skill In Comprehending reference books and manuals
Skill In Operating assigned tools and equipment
Skill In Interpreting and applying applicable laws, codes, regulations, and standards
Skill In Providing customer service
Skill In Utilizing a computer and relevant software applications
Skill In Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and other to sufficiently exchange or convey information and to receive work direction
Skill In Operation of automotive equipment such as a pickup truck
Skill In Written and oral communication

Nice To Haves

Investigative or similar type work experience

Responsibilities

Patrols a designated work area of the city in an animal control vehicle to respond to animal control related cases
Ensures public safety by responding to reports of animal bites and rabies exposure, and sick or injured animals
Captures and processes stray, loose, and surrendered animals into the Animal Shelter and completes paperwork and documentation
Issues warrants, criminal summons, and citations for violations of animal ordinances and the enforcement of animal-related laws and general statutes.
Responds to assigned calls for animal control service involving animal control issues
Conducts preliminary and follow-up investigations of animal control violations
Interviews persons including witnesses, victims, and suspects having information about animal control issues
Collects, packages and preserves evidence in animal control cases
Prepares written reports and notes of animal control investigations
Presents probable cause to magistrate for summons and misdemeanor warrants regarding animal control violations
Provides community service functions including talks at community meetings and provides school education
Provides the public with information on laws, ordinances, regulations, on animal control services as required
Is capable of working rotating shifts
Communicates effectively and coherently over radio channels
Exercises independent and good judgment when dealing with the public
Wears assigned uniform and equipment as required
Gets along well with others
Is able to work independent of direct supervision
Utilizes directed and self-directed work time in an efficient, effective and safe manner
Subordinates to lawful commands of supervisor ranked personnel
Protects the public image and reputation of the Raleigh Police Department
Testifies in court for animal-related crimes
Performs related work as required