Dispatcher - Local
About The Position
The Dispatcher - Local supports day-to-day freight coordination by following established procedures to schedule, assign, and track shipments. The role focuses on accurate data entry, monitoring shipment progress, and communicating routine updates between drivers and internal teams. The Dispatcher provides direct support to Independent Contractors by responding to questions, relaying instructions, and escalating issues to leadership as needed. Work is performed within defined guidelines, standard operating procedures, and systems. The position helps maintain timely, accurate freight movement and provide driver and customer service.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to follow established processes in a fast-paced environment.
- Basic problem-solving skills and willingness to escalate issues appropriately.
- Ability to maintain professionalism when working with drivers and internal partners.
- Demonstrated reliability and commitment to attendance and schedule requirements.
- Proficiency in Microsoft O365 and common office technologies.
- Ability to work onsite and commute reliably to the assigned location.
Nice To Haves
- Comfort using dispatch systems; AS400 experience is a plus.
- Transportation or dispatch experience preferred.
Responsibilities
- Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
- Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
- Relay instructions and updates to Independent Contractors and document interactions in internal systems.
- Monitor shipment status and provide updates to support on-time delivery.
- Identify basic service issues and escalate concerns to supervisors for resolution.
- Maintain accurate records of driver hours, performance, and availability.
- Provide straightforward customer updates and route information based on set guidelines.
- Collaborate with customer service and sales to communicate shipment status and help resolve routine issues.
- Follow department standard operating procedures (SOPs) and compliance requirements.
- Support new drivers by providing system instructions and basic process guidance.
- Perform data entry, documentation review, and administrative tasks to support fleet operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
