Dispatcher

Dine College•Tsaile, AZ

13d•Onsite

About The Position

The duties required to become a dispatcher include recording and maintaining files, records of work services performed, customer requests, and other dispatch information. They are also responsible for overseeing all communications within the specified area, preparing daily work, monitoring the cameras, CAD system, and radio calls, and advising about traffic problems like incidents, construction areas, weather conditions, and other types of hazards. The dispatcher is the lifeline to all patrol officers.

Requirements

Minimum High School diploma or GED Certificate.
Knowledge of local or regional geographical information relevant to the job.
Familiarity with telephone communication techniques.
Familiarity with basic computer software, since entering, accessing, or retrieving data will be a significant part of the job.
Familiarization with the security camera system.
Ability to actively listen to various types of communications messages transmitted.
Ability to orally express themselves appropriately.
Good judgment and decision-making skills to guide workers and work crews to the correct locations.
Ability to manage time correctly.
Information-ordering skills.
Problem-sensitivity skills.
Speech clarity.
Reading comprehension skills.
Ability to know Federal, State, and Tribal Criminal and Traffic laws, i.e., Protection orders, warrants, traffic citations, and arrest.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to manage their own time and the time of others.
Ability to listen to and understand information and ideas presented through spoken words and sentences.

Nice To Haves

AA Degree
FLETC telecommunications training
1st responder course
Oral fluency in Navajo is highly desirable, but not mandatory.

Responsibilities

Receives and records public requests for service calls to Security Officers using a two-way radio.
Reads posted orders to ascertain personnel requirements and notifies officers of work assignments and changes in instructions by telephone.
Answers routine questions from the public direct requests for other information to designated personnel.
Uses Computer Aided Dispatching (CAD) system; they will be able to understand its features and use the system to log and keep records of all calls for service by assigning an event number.
Inputs crime incidents to the CAD system.
Maintains daily log for call for services, messages, facility requests, updated schedules, and housing lists.
Maintains crime logs monthly.
Issues parking permits to students, staff/faculty, and keeps track of receipts and applications received.
Maintains a professional uniform appearance by ensuring they have a clean issued uniform, a polished name plate, and boots.
Practices good grooming standards and follows all DCPD Standard Operating Policy.
Maintains high ethical conduct and is above reproach and would not bring Dine College into disrepute.
Follows College Policy as written in the Personnel, Policies, and Campus Police Standard Operating Procedures Manual.
Performs rotating shift schedules, including holidays as needed.
Interacts in a friendly and professional manner with students, staff/faculty, contractors, visitors.
Maintains compliance with CDC guidelines and Diné College protocols.
Assists with Health screening during special events, special meetings, and when contractors are on campus after hours, weekends, and holidays.
Multitasks by monitoring security cameras and the features of the security surveillance cameras.