Dispatcher

MTM Transit•Fort Walton Beach, FL

13d•Onsite

About The Position

MTM Transit is looking for a detail-oriented and highly organized Dispatcher to support day-to-day transportation operations. In this role, you will coordinate routes and trips, communicate with drivers, and help ensure safe, efficient, and on-time service. This position plays a key role in delivering high-quality transportation services while maintaining compliance with company and client procedures. This position is contingent on the award of contract.

Requirements

Strong communication and interpersonal skills
Excellent organizational skills with attention to detail and timeliness
Ability to multitask in a fast-paced environment
Experience using scheduling software and two-way radio communication
Basic data analysis skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to maintain confidentiality and professionalism
Dependable attendance and reliability
High school diploma or GED required
Must be authorized to work in the United States

Nice To Haves

2+ years of dispatching, routing, or scheduling experience preferred
Experience with transit scheduling systems preferred
Knowledge of GPS/GIS systems preferred

Responsibilities

Answer calls and assist with ride dispatching
Organize and assign trips based on schedules, locations, and operational efficiency
Provide drivers with directions and real-time support
Troubleshoot and resolve scheduling or routing issues
Maintain consistent communication with drivers and transportation providers
Monitor service via radio and telephone to ensure quality performance
Record trip details including departure times, destinations, and expected returns
Report and document incidents, delays, no-shows, or service issues
Notify providers of next-day schedules and any new trips
Provide feedback on driver performance