Dispatcher

Escambia County Sheriff's Office • Pensacola, FL

1d

About The Position

The Dispatcher receives, records, and routes emergency communications and dispatches appropriate personnel. During the training phase, the employee participates in in-house training and work activities designed to prepare them to work in an emergency communications dispatch center. Work is performed under the guidance of an experienced dispatcher.

The role involves handling emergency and non-emergency calls, dispatching field units, maintaining information in logs and computer systems, and monitoring emergency warning systems. Specific position assignments may vary depending on department business needs.

Requirements

• High school diploma or equivalent (G.E.D.) and at least one year of experience answering phones, performing word processing, and data entry, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Minimum score of 800 on the Criticall computer skills assessment; the assessment will be conducted at the ECSO prior to an interview.
• Obtain FCIC/NCIC Certification within six months of employment.
• Obtain Florida Department of Health 911 Telecommunicator certification within one year of hire.
• Knowledge of customer service principles, the geographic layout of the City and County, two-way multi-frequency transceiver terminology and procedures, emergency communications facility operations and policies, and computer-aided dispatch systems.
• Skills in customer service, remaining calm in stressful situations, operating multi-line phone systems, using computers and related software, keyboarding, reading maps, and communicating effectively with coworkers, supervisors, and the public.

Responsibilities

• Dispatch appropriate units to calls using a radio console; track calls and notify appropriate individuals of situations requiring their attention.
• Receive calls reporting emergency or life-threatening situations; direct emergency services, question callers, solicit information, and receive and route emergency and non-emergency calls.
• Maintain and retrieve information from radio logs, files, and computer programs, and disseminate information to appropriate individuals.
• Enter information into a computer-aided dispatch (CAD) system.
• Receive requests from field units for additional information, locate information, and relay it to field units.
• Monitor emergency warning systems and notify other agencies of situations requiring their attention.
• Perform other duties of a similar nature or level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED