Dispatcher

Waste Resource Management • Houston, TX

16h • $26 - $30

About The Position

The Dispatcher reports to the Operations Manager and schedules and coordinates company drivers, equipment, and service vehicles to meet customer and operational needs. The role prepares daily routes and work orders, communicates assignments and schedule changes, and monitors driver and equipment availability to support timely service. The Dispatcher is a primary point of contact for customers and drivers, handles service requests and scheduling issues, and maintains accurate dispatch and route records. The position also compiles plant and service activity reports, reviews customer account information, and coordinates invoice submissions to support daily operations.

This is primarily a sedentary role requiring the ability to lift files weighing up to 25 pounds, open filing cabinets, and bend or stand as necessary.

Requirements

• High school diploma, GED, or equivalent.
• One to two years of experience using Microsoft Excel and Word.
• One to two years of customer service experience.
• One to two years of experience reporting financial information to management.
• Two to three years of experience dispatching service calls.
• Ability to lift files weighing up to 25 pounds, open filing cabinets, and bend or stand as necessary.

Nice To Haves

• Intermediate to advanced proficiency in Microsoft Excel and Word.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Use routing software to schedule and dispatch drivers and service vehicles based on customer requests, service specifications, and operational needs.
• Relay work orders, messages, and information between drivers, supervisors, and field inspectors by telephone or two-way radio.
• Prepare daily routes and create work orders in routing software.
• Coordinate with customers and supervisors to answer questions, resolve problems, and respond to service or equipment requests.
• Monitor driver and equipment locations and utilization to coordinate services and schedules.
• Maintain accurate records of customer requests, services performed, and other dispatch information.
• Respond promptly to requests for service and assistance.
• Determine the equipment, vehicles, materials, and personnel needed to fulfill work orders and service specifications.
• Handle difficult customer situations professionally and seek customer feedback to improve service.
• Collect plant data and prepare reports on volume, daily accidents, and hours of service for supervisor and corporate review.
• Collect information from the previous day’s driver route sheets and enter it into the mileage spreadsheet.
• Handle a high volume of customer calls, send manifests upon request, and contact cash-on-delivery customers to schedule service.
• Use accounting software to review customer accounts and enter information into the database.
• Submit accounts payable invoices to the corporate office after manager approval.
• Review third-party invoices and route cash-on-delivery invoices to the corporate office.
• Operate office equipment, including copiers, scanners, and fax machines.
• Demonstrate strong interpersonal and communication skills and maintain a positive, professional attitude.
• Take initiative and work with minimal supervision; work effectively independently and as part of a team.
• Apply troubleshooting and problem-solving skills to resolve dispatch and service issues.
• Manage multiple assignments and competing priorities.
• Complete special projects and other duties as assigned to meet operational needs.

Benefits

• Market-based hourly pay with annual performance reviews and pay increases based on company and individual performance.
• Choice of one of three medical plans, plus dental and vision coverage.
• 401(k) with 5% company match.
• Training programs and advancement opportunities in wastewater operations and environmental services.
• Paid time off accruing from day one, floating holidays, and company-paid holidays.
• Company-paid life and disability insurance.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED