Dispatcher

MTM Transit•Work From Home Texas, TX

3d•Remote

About The Position

MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in. The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

Requirements

High School Diploma or G.E.D.
Must reside in an approved state
1+ year of call center experience
6+ months of customer service experience
Ability to maintain a high level of confidentiality
Excellent communication and interpersonal skills
Good organizational skills
Detail oriented
Ability to meet deadlines and complete work in a timely manner
Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Nice To Haves

Knowledge of GPS and GIS systems preferred
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred

Responsibilities

Assign same day and urgent trips to third party transportation providers
Organize and route trips based on schedule and location to ensure optimal fleet performance
Provide assistance to transportation providers and drivers with issues related to trip performance
Document and report provider no shows or on-time-performance issues
Inform transportation providers of any new trips that occur
Establish and maintain effective communication with transportation providers
Provide feedback to leadership and Fleet Management on transportation providers performance
Monitor on-road provision of service for quality and on-time-performance
Route and Schedule next day and future trips to third party transportation providers daily for assigned region
Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
Communicate and escalate issues with unscheduled trips as appropriate
Other duties as assigned