Dispatcher

Hope Plumbing, Heating & Cooling•Indianapolis, IN

6d•Onsite

About The Position

The Dispatcher is responsible for efficiently and accurately scheduling and dispatching Drain Technicians to jobs. This role involves monitoring technician progress, communicating with customers, and adjusting schedules in real-time. The Dispatcher will maintain accurate job board organization and work order documentation, collaborating with various teams to ensure smooth operations. A key part of this role is serving as a primary point of contact for technicians throughout the day and logging all job-related information in ServiceTitan. Regular, punctual attendance is critical, and flexibility may be required during peak seasons or staffing gaps. This is a full-time, in-person position.

Requirements

Regular, punctual attendance is critical to dispatch operations
Any schedule changes or time off requests must be submitted and approved in advance
Workload flexibility may be required during peak seasons or staffing gaps

Nice To Haves

Dispatching: 1 year (Preferred)
Service Titan and/or other CRM software: 1 year (Preferred)

Responsibilities

Schedule and dispatch Drain Technicians to jobs efficiently and accurately
Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
Communicate with customers regarding service windows, delays, or updates
Adjust scheduling in real time based on emergencies, cancellations, or technician availability
Maintain accurate, up-to-date job board organization and work order documentation
Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
Log job details, technician notes, and customer communications in ServiceTitan
Serve as a primary point of contact for technicians throughout the day
Perform other responsibilities as assigned by management to support business needs