Dispatcher

LEZZER LUMBER•Stockertown, PA

7d•Onsite

About The Position

Lezzer Lumber, a family-owned company established in 1927 and a leader in the building supply materials industry, is seeking a Dispatcher. The company has grown to become the 30th largest lumber dealer in the country, with 15 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania. Lezzer Lumber supplies building materials for commercial and residential projects, prioritizing quality products and exceptional customer service. Employees are trained to understand the importance of customer satisfaction and possess a wealth of knowledge that customers rely on for order accuracy and job completion.

Requirements

Supervisory experience preferred.
Ability to relate the requirements of combined delivery orders to the geographical area(s) and specified time frames for delivery in order to combine loads.
Ability to work with basic mathematical concepts in order to calculate board footage and load weights.
Two to four years’ experience in industry related delivery, dispatching, or supervisory functions.
Knowledgeable of DOT regulations and ability to comply with same.
Knowledge of lumber and building materials.
Knowledge of delivery methods and techniques.
Ability to complete a forklift operator’s certification as appropriated by location management.
Demonstrates superior customer service.

Responsibilities

Utilizes a predetermined delivery schedule system to routinely schedule all deliveries and vendor/jobsite pickups.
Supervises a staff of drivers including CDL Class A, Boom, and non-CDL drivers to meet the needs of the delivery schedules while increasing the productivity of the drivers and the delivery fleet and meeting or exceeding the customer service standards of the location.
Coordinates delivery requests from customers and location staff to schedule available equipment and delivery personnel to specified delivery requirements and customer service commitments.
Coordinates vendor merchandise and customer jobsite pick-ups within the delivery schedule.
Processes customer backorders and maintains the location backorder files.
Coordinates and schedules the delivery of backorders as merchandise becomes available.
Invoices all delivery orders ensuring the accuracy of the orders and invoices.
Works with location staff to coordinate short-lead delivery requests.
Oversees the daily preventative maintenance checks on delivery vehicles following company guidelines.
Coordinates the assignment of load bunking duties with the Yard Manager.
Immediately reports all accidents, injuries and incidents of damage to merchandise, physical plant and equipment and customer property to the Assistant Manager or Location Manager.
Knows and practices safe and proper lifting, carrying, and material maneuvering practices.
Responsible for the opening and closing of the location as scheduled.
Responsible to start the nightly business run on the in-store system.