Dispatcher - Energy Services Pad-Industrial

WM•Big Spring, TX

1d•Remote

About The Position

This is a remote position that includes virtual training. The ideal candidate will have dispatch experience, a flexible schedule, and a strong sense of ownership. Excellent multitasking, integrity, and communication skills are essential for success in this role. The shift is Wednesday from 4:00 AM to 11:45 AM CT, and Thursday through Saturday from 4:00 AM to 3:15 PM CT. Some overtime and Saturday hours may be required based on site needs. Initial travel, up to 15%, may be necessary for centralization efforts.

Requirements

High school diploma or G.E.D. (accredited).
Six (6) months relevant work experience.
Computer skills with ability to handle multiple programs and systems.
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn Waste Management proprietary software applications.

Nice To Haves

Dispatch experience
Flexible Schedule
Multitasker with a sense of ownership
Team player with integrity and strong communication skills

Responsibilities

Communicates with Waste Management Drivers to assist with problem resolution while on route.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers, customer service, sales, and operational staff.
Uses Waste Management proprietary software to enter ticket information and track activity.
Works with routing specialists, route managers, and the service department to optimize routes.
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
Fields incoming calls from customers and e-mails from customer service and sales departments, managing requests for pick-up or container delivery and ensuring same-day service.
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
Records and documents information from Drivers and distributes it to appropriate departments.
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.