Energy Services Representative

Lumbee River EMC•Pembroke, NC

About The Position

The Energy Services Representative plays a crucial role in a developing initiative aimed at providing value to cooperative members through various energy services programs. This role is essential for delivering outstanding member service across multiple communication channels. The representative must address requests and complaints quickly, courteously, and clearly, ensuring effective support for energy services.

Requirements

High School Diploma or equivalent Required
1-3 years' Experience in the electric utility industry Required
Must have the aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decisions, and develop reasonable solutions to problems
Must possess the ability to clearly and concisely communicate in exchanging information with position’s supervisor, employees, members, and the general public in the Cooperative service area
Must possess the ability to operate office equipment to perform data input, computer operations, manual typing, and related activities.
Strong proficiency in Microsoft Office Suite.
Excellent organizational skills and superior attention to detail.
Must have strong analytical, critical thinking, and problem-solving skills.
Must have the ability to communicate effectively both verbally and in writing.
Valid Driver's License Upon Hire Required

Nice To Haves

Associate's degree Business, engineering, or related field Preferred
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Responsibilities

Deliver professional and positive service to members by assisting with their inquiries in person, over the phone, and via email regarding energy efficiency, alternative energy sources, electric vehicles, and other LREMC service programs.
Enhance the member experience by providing education and support on energy usage, efficiency, renewable resources, battery storage, electric vehicles, and distributed energy resources and programs.
Serve as a contact for residential energy efficiency information concerning HVAC systems, lighting, appliances, and more.
Support and engage with members on high energy usage, program enrollment and adoption, distributed energy resources, and other LREMC offerings.
Address and resolve member concerns related to unusual energy usage.
Assist in identifying and exploring options to reduce and manage energy consumption.
Collaborate with the Energy Services Department in designing and implementing new programs and offerings.
Help members navigate the renewable energy interconnection process.
Contribute to special projects, workshops, events, and miscellaneous duties aligned with corporate and departmental objectives.
Assist the Energy Services Specialist on energy assessments and audits.
Participate in community events that benefit members and promote positive relations related to energy efficiency, renewable energy, electrification, and other distributed energy resources.
Be knowledgeable and comfortable discussing a range of energy topics.