Dispatcher

Community Transit•Everett, WA

1d•Onsite

About The Position

As a Dispatcher, you will ensure safe and reliable service throughout our service area by dispatching and scheduling vehicles, coordinating vehicles in the yard, and communicating by radio with coach operators and their vehicles. You will need to perform duties in any of the following Dispatcher roles: Window Dispatcher, Radio Dispatcher, Yard Dispatcher.

Requirements

Must be a current Community Transit Dispatcher serving in a term-limited assignment at the time of application.
One year of experience in an environment dealing with critical or emergency situations.
One year of experience working with computer applications including word processing and email.
Ability to work weekdays, weekends, and holidays in varying shifts and for extended hours.
Valid Washington State Driver’s License
Must obtain a valid Washington State Commercial Driver’s License Class B or A, with passenger endorsement and with airbrake restriction removed, within six months of hire date.
Ability to maintain regular and reliable attendance.
An equivalent combination of education and experience to successfully perform the job duties is also accepted
Operation of basic office machines and computers.
Transportation operations and practices.
English language, verbal and written, sufficient to read, understand, retain, and convey information.
Geographical knowledge of the Snohomish County region.
Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
Basic computer functions and using and learning various software programs.
Understanding and giving clear, concise written and verbal directions and information.
Data entry with high accuracy.
Strong interpersonal skills in working with a diverse population.
Effective written communication, including composition and grammar, for preparing daily reports, incident reports, emails, and memos.
Exercising good judgment in stressful situations.
Function effectively as a member of a team.
Effectively manage multiple priorities in a high stress environment.
Focus and concentration.
Resolving problems and making process improvements.

Nice To Haves

One year of experience in a fast-paced customer service or dispatch environment, requiring independent judgment.

Responsibilities

Enter data into computer.
Communicate with employees by email in a professional manner, maintaining confidentiality of sensitive information.
Respond to operator questions about routes and assignments. Explain relevant procedures.
Stay current on all department procedures. Understand and apply rules and guidelines fairly and consistently.
Facilitate inter- and intra-agency communications.
Provide input to management.
Retrieve DVR footage, transfer footage to other mediums, and accurately log tape pull requests.
Open Mobile Operations Center when required.
Fill open work needs by assessing the quantity of work needing coverage and matching with available staff.
Monitor sign-in terminal and document attendance infractions. Complete and submit absence data to the scheduling system.
Prepare for staff shortages as they occur for service coverage and change start-time calls for the next day.
Receive and relay board and overtime schedules to coach operators by phone.
Distribute mail and other company documents to coach operators.
Control distribution of relief driver keys.
Inspect and ensure operator uniform standards are met.
Receive, log and prepare lost and found items for delivery to the Ride Store.
Monitor and enter radio traffic data on log sheet.
Respond to alarms, emergencies, and accident calls from coach operators.
Respond to radio requests from coach operators, transportation supervisors, transit police, and security staff.
Receive and log coach numbers. Enter numbers to match appropriate coaches.
Make connections and public service calls for passengers who are requesting assistance.
Work with the Advanced Public Transportation System (APTS).
Stay current on all re-routes that affect the service area.
Contact Maintenance in the event of mechanical breakdowns. Coordinate assignment of new equipment or staff to cover routes as necessary.
Direct vehicle parking assignments in the yard and ensure vehicles are parking in assigned spaces.
Coordinate vehicle assignments to assist Maintenance Leads in scheduling work. Track vehicle maintenance status.
Survey the yard frequently throughout the shift to gather and update vehicle inventory, status, and location information.
Assist operators with coach-related problems in the yard, including facilitating repairs or change-outs.
Move fleet around on different routes as needed, to rotate high/low mileage routes between like vehicles.
Assign coaches to routes daily, ensuring appropriate vehicle type is assigned based on route and operational requirements.
Enter data and maintain coach assignments in software system.
Inspect and log vehicle damage reported in the yard.
Maintain non-revenue vehicle assignments for coach operators and supervisors.
Pull and download video recordings.
Perform other duties of a similar nature or level.