Dispatcher

Avalon Transportation • North Arlington, NJ

3d • $20 - $23 • Onsite

About The Position

Position Overview: Responsible for daily dispatching of the reservations to the chauffeurs.

Requirements

• Must be knowledgeable of airports, hotels & entertainment venues.
• Knowledge of New Jersey/ New York area a must.
• Must be familiar with a Limousine Dispatching program Santa Cruz Preferred.
• Excellent customer service skills and must be able to communicate effectively with clients and chauffeurs.
• Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
• Computer literate, able to update flights, maps, etc.
• Ability to work in a fast-paced environment and make quick and precise decisions.
• Experience in the limo industry required.
• Ability to make good judgement and decision in handling client’s situation.
• Heavy dispatch and customer service experience required.

Nice To Haves

• Must be familiar with a Limousine Dispatching program Santa Cruz Preferred.

Responsibilities

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed

Benefits

• 401(k)
• Health Insurance - Medical, Dental & Vision Coverage
• Paid time off
• Sign on and referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed