Dispatcher Logistics Transportation Ops

MMC Group•Indianapolis, IN

1d•Onsite

About The Position

We are seeking a highly organized and fast-paced Dispatcher to support daily transportation, freight coordination, and delivery operations within a logistics and cold chain environment. This role is responsible for scheduling delivery routes, coordinating drivers, monitoring shipments, and ensuring timely, compliant service across all transportation activities. The Dispatcher serves as the primary communication link between drivers, airports, customer service teams, and internal operations. This individual must be able to manage multiple priorities, respond quickly to shipment changes, and maintain accurate documentation while ensuring cold chain integrity and operational efficiency. This is an excellent opportunity for someone with dispatch, transportation, logistics, shipping, or warehouse coordination experience who thrives in a high-volume environment.

Requirements

High school diploma or GED required
2–3 years of experience in dispatch, logistics, transportation, shipping, warehouse operations, or a related field required
Strong computer proficiency and ability to work within dispatch and tracking systems
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail
Ability to work effectively in a team environment
Strong sense of urgency and ability to make quick decisions
Professional demeanor with strong problem-solving skills
Ability to multitask in a fast-paced operational setting
Ability to safely lift packages up to 75 lbs.
Flexibility to work occasional overtime and adjusted schedules when business demands require
Comfortable working across office, warehouse, airport, and refrigerated environments
Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Nice To Haves

Experience in cold chain logistics or freight coordination preferred
Previous experience working with transportation scheduling and shipment tracking systems preferred

Responsibilities

Coordinate daily delivery routes and schedules to maximize driver efficiency and on-time performance
Serve as the primary point of contact for drivers, customer service teams, and internal operations staff
Manage high-volume inbound and outbound calls with drivers, customers, and partner offices
Coordinate freight recovery and tender processes at local airports
Monitor drivers to ensure customer pickup and delivery expectations are met
Ensure freight is recovered promptly and all pickup and delivery instructions are properly communicated and executed
Break down freight upon return to the office and ensure proper storage procedures are followed
Monitor and maintain cold chain integrity for shipments arriving from airports and freight awaiting clearance or delivery
Prepare and replenish packaging materials and cold chain supplies for client pickups as needed
Support cold chain management including: Gel pack preparation, Packaging refurbishment, Packaging configuration
Monitor shipment clearance status and update notes for customer service teams and origin offices
Monitor all “On-Hold” shipments pending export or delivery approval
Maintain and update outbound flight monitoring systems
Respond promptly to personal and group email accounts
Ensure compliance with all company policies, regulatory requirements, and standard operating procedures
Assist leadership team members with daily operational needs and support functions
Maintain individual training records, certifications, and required testing completion
Report complaints, shipment concerns, or operational issues to management immediately
Support overtime needs and additional duties as assigned