Customer Service Representative

Quikrete Heavy Construction Materials•Farmers Branch, TX

16d•Onsite

About The Position

As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service. Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.

Requirements

A minimum of 3 years customer service experience preferred.
High School diploma or general education degree (GED) required.
Prior dispatch experience, tracking and scheduling is preferred.
Bi-Lingual (Spanish/English) will be highly looked upon.
Computer Skills: typing skills, internet navigation.

Responsibilities

Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
Must be able to determine travel time to jobs and best plant locations to service the job.
Accurately and promptly input orders to customer specifications for delivery.
Review and verify accurate delivery and product information on orders prior to delivery.
Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
Daily review of Driver timecards, delivery time reports and time entry/ tracking.