Customer Service Representative
About The Position
The Customer Service Representative serves as a liaison between clients, caregivers, and referral sources, and supports the branch’s mission to provide care tailored to clients’ needs. The role involves communication with branch leadership, Rehabilitation Technology Suppliers (RTS), technicians, and office support personnel while exemplifying NSM’s HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service. National Seating & Mobility provides complex mobility solutions, including customized power wheelchairs, support for independence and safety in the home, and equipment servicing. The company operates in more than 200 cities and Canada and describes itself as growing and expanding. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- High school diploma or GED.
- Communication proficiency.
- Computer proficiency.
- Organizational skills.
- Customer/client focus.
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Manage orders and coordinate with branch staff, clients, clinicians, and caregivers.
- Assist with completing work orders, including verifying that necessary client information is documented, entering equipment details, and verifying funding eligibility.
- Perform data entry and clerical support tasks.
- Assist with physical inventory and accept deliveries of goods when necessary.
Benefits
- Paid time off.
- Company-paid holidays.
- Health, dental, vision, and life insurance.
- 401(k) company match.
- Tuition reimbursement and education assistance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
