Dispatcher

FS Builder Resources•Carrollton, TX

5d•Onsite

About The Position

The Dispatcher is responsible for coordinating template appointments, installations, repairs, and related field-service activities. This position serves as a key point of communication between builders, sales representatives, installers, and internal operations teams. The Dispatch Coordinator ensures schedules are accurate, jobsite requirements are confirmed, installation documents are prepared, and job updates are properly recorded. The ideal candidate is organized, responsive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Outlook, Excel, shared drives, scanning systems, and general office technology.

Nice To Haves

Previous experience in dispatching, scheduling, customer service, construction coordination, field operations, or a related administrative position preferred.
Experience working with builders, subcontractors, installers, or construction schedules is preferred.
Experience using RFMS or similar scheduling, flooring, construction, or enterprise software is preferred.
Bilingual communication skills in English and Spanish are a plus.

Responsibilities

Confirm template appointments with customers or appropriate contacts one business day before the scheduled appointment.
Schedule template appointments and maintain complete and accurate scheduling records.
Confirm installations one business day before the scheduled completion date.
Verify that jobsites are ready for installation, including: Cabinet installation and readiness, Availability of generators or electrical power, when required, Clear and safe pathways for installers and materials, Completion of other required jobsite preparations.
Schedule installations, service appointments, and repairs based on installer availability and operational priorities.
Coordinate schedule changes, cancellations, delays, and rescheduled appointments.
Batch print installation paperwork and review printed documents for completeness and accuracy.
Batch print cut sheets at least twice daily to support production and installation activities.
Respond to builder and sales team questions regarding installation schedules, estimated arrival times, job status, delays, and completion timelines.
Enter purple notes, scheduling updates, and relevant job information into RFMS.
Scan installation cover sheets and save them in the appropriate location on the S Drive.
Communicate directly with installers regarding schedules, jobsite conditions, paperwork, materials, and customer or builder questions.
Research and resolve routine scheduling, documentation, and installation issues.
Escalate significant delays, jobsite concerns, or service issues to the appropriate manager.
Maintain organized installer photo folders and ensure required photographs are properly saved.
Monitor open installations and repairs to ensure outstanding work is completed.
Maintain professional and timely communication with internal and external customers.
Support the department with additional administrative and scheduling responsibilities as assigned.