Dispatcher

D&D Plumbing•Midland, TX

6d•Onsite

About The Position

D&D Plumbing, Heating, and AC is looking for a true Dispatcher who will own the dispatch board, keep the trucks moving, and keep customers informed from the first call to the last job of the day. This role is the hub of the operation, requiring someone who is organized, quick-thinking, and thrives in a fast-paced service board environment.

Requirements

Minimum 6 months of dispatch and/or customer service experience.
Availability and flexibility for a seasonal schedule, including Saturdays during peak season.
Excellent phone presence and clear written communication.
Strong organizational skills and the ability to juggle competing priorities without losing track.
Self-starter with a great attitude who takes ownership and doesn't wait to be asked.
Team player who's eager to learn the trade side of the business.
Dependable attendance.

Nice To Haves

ServiceTitan experience is a major plus, but not required — we'll train the right person.

Responsibilities

Build and manage the daily dispatch board, assigning technicians and installers by skill, location, and capacity.
Adjust the board in real time as emergency calls, delays, and add-on work come in.
Keep customers informed on arrival windows, delays, and job status.
Communicate with technicians throughout the day on job progress, parts needs, and next assignments.
Maintain accurate customer records, job notes, and dispatch history in our software system.
Coordinate daily with the Plumbing Manager and Field Operations Manager on scheduling priorities.
Handle customer concerns with professionalism and escalate when appropriate.
Support the office team with call overflow during peak volume.