Dispatcher

WelbeHealth•North Hollywood, CA

1d•Onsite

About The Position

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Dispatcher is accountable for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety. This role is different because Dispatchers at WelbeHealth: Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care.

Requirements

High school diploma or equivalency; professional experience may be substituted
Minimum of four (4) years of experience working in a public or private transportation setting
Minimum of two (2) years of experience working in a dispatcher setting
Current valid state driver’s license and vehicle insurance required
Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
Must maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification
Strong communication skills
Technology proficiency
Ability to make timely decisions while managing competing priorities

Responsibilities

Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
Perform active dispatching to support daily transportation operations
Maintain a daily call log for operational tracking and communication
Monitor and respond to HUB inquiries and operational requests
Update schedules based on Direct Line changes and updates
Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
Provide weekend dispatch coverage as needed