Dispatcher

Intermech, Inc.•Boise, ID

1d•Onsite

About The Position

We provide end-to-end mechanical and industrial contracting, including pre-construction, project management, fabrication, and welding solutions. We have experience working on a variety of process-critical and fast-track projects for heavy industrial, energy, life sciences, and government clients.

Requirements

1+ years customer service background required
General computer skills including Microsoft Word and Excel

Nice To Haves

Previous HVAC industry experience a plus

Responsibilities

Take client service calls and open jobs as needed following all proper procedures.
Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
Schedule the calls along with all previously scheduled work.
Dispatch techs on previously scheduled maintenance and service calls.
Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
Order filters for monthly maintenance as needed for technician/driver pick up.
Research as needed on whether a job is a warranty call or not.
Take problem/complaint calls and handle appropriately or direct to General Manager.
Take calls for billing/invoice questions and direct to proper personnel.
When necessary, advise sales department of major clients’ service calls.
Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.