Dispatcher

Hiller Plumbing, Heating, Cooling & Electrical•Goodlettsville, TN

About The Position

The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller's values.

Requirements

Minimum of 3 years prior industry experience in dispatch and coordination preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights or weekends.
High School diploma or GED required.

Nice To Haves

Service Titan Experience Preferred

Responsibilities

Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate and updated information in the customer database.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
Perform other duties as assigned.