Dispatcher

Thomas V Giel Garage Doors•Gibsonia, PA

10h•Onsite

About The Position

Come join our team and open the door to an amazing career at Thomas V Giel Garage Doors! We have an immediate need for a Dispatcher at our Gibsonia, PA location. We have been serving Western Pennsylvania for 75 years and are proud to be the market leaders in this industry. Whether it's our hallmark garage door products, awning and solar shading systems, or heavy-duty industrial doors, Thomas V. Giel Garage Doors has the best products available and the service to match! Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise. The Dispatcher is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

Requirements

Must be at least 18 years old.
Reliable transportation to and from work.
Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
Proficiency in scheduling appointments and managing service requests from customers.
Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent interpersonal and communication skills.
Attention to detail and organizational skills.
Order processing and shipment management.
Appointment scheduling and time management proficiency.
Excellent problem-solving abilities.
Logistical support and coordination capabilities.
Skilled in Microsoft Office Suite, Teams, and Outlook Email

Nice To Haves

Prior experience in retail or customer-facing roles preferred.
Commercial door and access product experience.
Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

Responsibilities

Greet visitors and customers in a professional and friendly manner.
Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
Keeping records of visitor and client interactions.
Collaborating with other administrative staff to ensure smooth office operations.
Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
Schedule all service requests from customers and confirm appointments.
Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
Assist field technicians during the day as needed, providing logistical support and coordination.
Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
Assist with filing and administrative tasks as needed to support office operations.
Answer phones - this position is first in line to answer phones during standard business hours 7:00 am to 5:00 pm. One Saturday every month from 8:00 am to 12:00 pm is required.