Dispatcher (Ground Transportation)- Ft. Lauderdale Location
About The Position
Dispatcher – Ground Transportation (Headquarters) Location: Fort Lauderdale, FL Type: Full-time | 24/7 Dispatch Center – Varied Shifts Required Pay: $25/hr $30/hr About SkyHop Global SkyHop Global is a national leader in airline crew transportation, recognized on the Inc. 5000 list for growth and innovation. From our Fort Lauderdale headquarters, our dispatch team ensures airline pilots and flight attendants reach their destinations safely and on time. We pride ourselves on creating Raving Fans — for our clients, our team, and our passengers — through safety, integrity, and exceptional service every day. The Role As a Dispatcher, you’ll be the communication hub between our drivers, airline partners, and operations control center (OCC). You’ll manage time-sensitive flight schedules, monitor vehicle movements, and support our team to deliver safe, on-time transportation across the country. This is a fast-paced, mission-critical position requiring sharp attention to detail, calm under pressure, and a passion for service excellence.
Requirements
- 2+ years of dispatch experience (transportation, logistics, or similar).
- 4+ years of customer service experience in a high-volume setting.
- Excellent communication, multitasking, and problem-solving skills.
- Proficient with GPS/tracking software and Microsoft Office.
- Ability to remain calm and decisive in fast-changing situations.
- High school diploma or equivalent required; some college preferred.
Nice To Haves
- Bilingual English/Spanish a plus.
Responsibilities
- Coordinate and monitor trip schedules to ensure on-time performance and compliance.
- Communicate directly with drivers, airline crew members, and OCC in real time.
- Track vehicle locations via GPS and geofencing software.
- Adjust routes and dispatch assignments based on changing flight conditions.
- Handle high call volumes with professionalism and urgency.
- Accurately document calls, incidents, and schedule updates.
- Uphold company values of Safety, Integrity, Teamwork, Growth, and Raving Fan Service.
Benefits
- Medical, Dental, Vision, Disability, Accident, and Term Life Insurance
- Supplemental Benefits
- 401(k) Plan with Company Match
- Paid Sick Time
- Holiday Pay
- Competitive Pay with Growth Opportunities
- $500 Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
