Coordinator, Ground Transportation
About The Position
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: COORDINATOR, GROUND TRANSPORTATION (Events) Reporting to the Manager, Ground Transportation, the Coordinator, Ground Transportation (Events) will facilitate the successful airport transfers (pick ups and drop offs) of Festival guests through the planning and execution of ground transportation itineraries. This position will indirectly supervise Volunteers, Airport Greeter Supervisors, and Festival Drivers.
Requirements
- Demonstrated experience in large, multi-day events (ex. festivals, tournaments, expos, Games, etc.)
- Exceptional and demonstrated background in hospitality or client services
- University degree, college diploma or equivalent work experience
- Proficiency with Microsoft Office, Google suite, and relational databases (experience with Artifax considered an asset)
- Excellent organizational skills with exceptional attention to detail and numerical aptitude
- Strong organizational skills and the ability to identify and manage competing priorities
- Understanding of, comfortable with, and commitment to superior client servicing in person, online, and over the phone
- Ability to think critically and anticipate issues and proactively propose and execute solutions to address them
- Ability to work both independently and in a team environment
- Mental effort: Ability to learn quickly, work effectively and accurately, and respond well in fast-paced and high pressure environments
- Mental effort: Comfortable and flexible with working beyond set shift hours in order to meet operational demands during the operational period of the Ground Transportation team including early mornings, evenings, and weekend.
- Physical effort: Sitting at a desk and working on a computer for several hours at a time
- Candidates must be legally able to work in Canada at this time.
Nice To Haves
- Previous experience in ground transportation and/or guest logistics is an asset
- Holds a G class license, preferred
- Fluency in multiple languages considered an asset
- Knowledge of traffic routes, local roads, hotels, international airports and airlines is an asset
Responsibilities
- Utilize a relational database (Artifax) to record and obtain information about guest itineraries and requirements for ground transportation
- Ensure that all guest ground transportation information is accurately captured in the relational database
- Liaise with TIFF departments and industry stakeholders to obtain and confirm guest requirements for ground transportation
- Schedule transportation with airport limo/taxi service
- Maintain and distribute daily airport transfers schedules to airport team
- Support Manager, Ground Transportation with projects and deliverables
- Answering and managing calls to the Ground Transportation Hotline; assisting in problem solving and conveying time sensitive information
- Communicate airport transfer details to Airport Greeter Supervisors, Festival Drivers, and Volunteers, and dispatching Festival Drivers
- Coordinate VIP and non-standard ground transportation
- Track and accommodate last minute or unscheduled airport transfers of guests
- Execute the highest service standards, policies, and procedures for TIFF
- Contribute to daily Festival reports and provide a detailed post-mortem report
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
