Dispatcher

Jewish Family Service of Metropolitan Detroit • West Bloomfield, MI

12d

About The Position

Ensures smooth transportation operations by preparing schedules for drivers and translators, notifying them about schedule changes, and triaging client calls.

Requirements

• Minimum of 3 years transportation program experience and bilingual fluency in English and Russian languages.
• Bachelor’s Degree or equivalent experience
• Communication – Provide excellent customer service to internal staff, clients, partner agencies, police officers, and 911 operators as needed.
• Technology - Must be able to operate department communication system and devices (GPS, Phones, Computers (Microsoft Office & Internal Transportation Systems).
• Decision Making - Deal with abstract as well as concrete and complex problematic situations; define problems, collect data, establish facts and draw valid conclusions.
• Geographic Knowledge - Be familiar with Greater Detroit road and address systems.
• Time Management - Use time effectively by following assigned daily schedule in a punctual manner and by responding appropriately and quickly to phone and direct connect calls from the office.
• Adaptability - Display flexibility by accepting and adapting to unexpected changes in a courteous and professional manner
• Team Work - Contribute to team efforts by accepting direction from supervisor and appropriately seeking guidance
• Maintain professional appearance

Responsibilities

• Incoming Calls - Accept current client requests for service, and schedule service, or refer client to appropriate supportive service.
• Data Entry - Enter data into computer system accurately and immediately when requests are made.
• Scheduling - Prepare and adjust schedules for drivers and translators that meet client needs and conform to department scheduling standards, while notifying them of any changes as they occur.
• Training - Maintain professional knowledge by attending agency in-service programs and participating in Trapeze on-line trainings and seminars
• Security and Privacy –Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level