Dispatcher

Foundation Building Materials•Phoenix, AZ

3d•$23 - $35

About The Position

At Foundation Building Materials (FBM), the Dispatcher coordinates drivers, routes, and deliveries to support smooth daily operations. The role schedules and dispatches delivery crews safely and efficiently, distributes delivery orders, uses DOT dispatch software, and helps resolve logistical or customer service issues. Dispatchers confirm delivery details before trucks leave the warehouse and oversee material verification and delivery labor costs. They also maintain effective communication with customers, sales, management, and delivery teams, while following company policies and DOT and OSHA standards.

Requirements

Strong computer knowledge and data-entry skills.
Ability to perform basic math quickly and accurately.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to quickly read a road or geographical map and communicate directions to others.
Effective telephone skills, including being polite, organized, and questioning.
Flexibility and adaptability in personal work schedule and product and delivery scheduling.
Strong organizational skills.
Positive, can-do approach to job assignments.
Effective interpersonal skills with customers and peers.
Ability to follow instructions with limited guidance.

Nice To Haves

Bilingual Spanish skills preferred.
Building products knowledge strongly preferred.
Previous experience preferred.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain Department of Transportation (DOT) dispatch software to achieve above-target FBM compliance percentage.
Instruct drivers when logistical or customer service issues arise.
Contact customers to confirm addresses, materials, stocking conditions, and other necessary information for every delivery before the truck leaves the warehouse.
Manage material accuracy and verification for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively with customers, sales, and management, and maintain professional contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values of safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Follow company policies and procedures and DOT and OSHA standards.
Perform other duties as assigned.