(USA) Dispatcher

Morrison Express•Elk Grove Village, IL

3d•Onsite

About The Position

This role is responsible for daily shipment tracking, appointment scheduling, and problem resolution with Apple receivers. The Dispatcher will monitor the Apple SEMS system, track clearance progress, and manage dispatch modifications based on freight availability. This position requires close collaboration with key carriers, timely input of security information into the TMS system, and systematic updates on completed milestones in Apple TRCK. The role also involves cost maintenance for dispatches, supporting team members, checking import freight uplift status, reaching out to receivers for appointments, following up with the Air Import Team on clearance, preparing documentation packets, confirming freight availability, procuring transportation, preparing shipping BOL/Dispatch, monitoring shipments and deliveries, updating milestones, opening trouble tickets, maintaining costs, resolving accrual issues, and working closely with the account manager to provide timely and accurate information. Other duties may be assigned by management.

Requirements

High school diploma.
Minimum of 2 years of industry experience (dispatch, import, analytics, etc.).
Advanced MS Excel skills (work with large data set – filtering, information extraction, knowledge of pivot tables a plus).
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Ability to multitask in a fast-paced environment.
Strong communication skills both verbal and written.
Team-player – must be willing to collaborate and assist the team whenever possible.
Must have a can-do attitude with the ability to think outside the box when needed.
Must be able to work Sundays through Thursdays from 7:00am to 3:30 pm

Nice To Haves

Knowledge of pivot tables a plus.

Responsibilities

Daily Apple shipment tracking.
Running TRCK report.
Close monitoring of uplift and appointment scheduling with Apple receivers.
Opening, closing and monitoring of Apples SEMS system.
Problem resolution with appointments, delivery.
Monitoring of clearance progress and dispatch modification based on freight availability for outbound.
Close relationship with key carriers and responsibility for timely security information input into TMS system.
Systematic and timely updates on completed milestones in Apple TRCK.
Cost maintenance for Dispatches in TMS.
Team player capable of supporting other team members with their workload if needed.
Check import freight uplift status by running and working large data set in excel.
Reach out to receivers for appointments.
Follow up with Air Import Team on clearance and prepare documentation packets.
Confirm freight availability at warehouse.
Reach out to truckers to procure reliable transportation.
Prepare finalized shipping BOL / Dispatch.
Monitor shipment (driver on time arrival) and delivery (POD).
Update milestones (appointment request, appointment confirmed, actual appointment date, estimated delivery date) in timely manner.
Open trouble tickets for issues with appointment scheduling.
Maintain cost and resolve accrual issues.
Work closely with account manager to provide timely and accurate information.
Other duties as assigned my management.