Dispatcher Electricity Part Time

City of Florence, Alabama•Electricity Department, AL

1d•Onsite

About The Position

Electricity Department dispatcher as needed, oftentimes on short notice. The job consists of fairly complex communication duties, providing communication services for Electricity. Receives calls and dispatches information to the proper persons. Performs minor clerical duties, demonstrates extremely good judgment, and remains calm under stressful conditions. Deals with the public in a courteous and tactful manner.

Requirements

High school graduate or GED certificate.
Ability to speak clearly and enunciate the English language properly.
Have a pleasant voice that transmits well over a radio communication system and telephone.
Ability to discern communication messages transmitted simultaneously.
Thorough knowledge of general office practices and procedures.
Ability to remain calm and to function under stressful conditions.
Ability to learn and interpret Department rules and regulations and service policies.
Ability to maintain good public and employee relations.
Ability to deal with the public courteously and tactfully.
Ability to make judgmental decisions as to setting service priorities, dispatching the proper crew (s), and contacting engineering and technical personnel.
Ability to operate radio communication equipment.
Ability to learn and analyze a power system dispatching board.
Ability to operate a computer terminal and a Supervisory Control System (SCADA) for monitoring and controlling substations.
Ability to operate a Geographical Information System (GIS).
Must be able to keep customer transactions and records confidential.
Knowledge of certain geographical and landmark features of Lauderdale County when obtaining information for service calls.

Nice To Haves

One year of experience working with an electric utility or as a dispatcher is preferred.
Basic knowledge of electricity.

Responsibilities

Operates all communication equipment necessary for dispatching.
Receives and transmits radio communications associated with the Department's operation.
Receives and processes service calls (power outages, equipment failure, equipment, and facilities damage, non-pay reconnections, restoration of service, and customer problems).
Determines priority of service calls and dispatches to the proper personnel.
Assists operational personnel by analyzing outage management systems and records, and relays pertinent data to correct problems on the system.
Informs customers of the Department's rules, regulations, and service policies.
Assists all sections by furnishing requested data and forwarding after-hours transactions to the proper section.
Files and log records, and data pertaining to the operation of the system.
Records service and trouble calls, reconnections, and fills out other communicative forms as required.
Works overtime when required.
Operates Supervisory Control and Data Acquisition (SCADA) equipment.
Serves as a contact for underground utility, telephone, and cable.
Operates Geographical Information Systems (GIS).
Tracks storms and advises appropriate personnel and crew of weather conditions.
Assists the Safety Department by making notations of meter cutoffs, blanked covered meters, and pending charges for illegal diversion of power.
Assists utility service crews by giving service directions or transformer station directions.
Contacts the Building Department Inspector when needed for electrical inspections.
Performs other duties when required.