DISPATCHER (PART TIME)

Compass Group • Newington, CT

1d • Onsite

About The Position

Crothall Healthcare, a Compass Healthcare company, is seeking a part-time Dispatcher to coordinate and monitor Patient Transportation services. This role involves managing customer transportation requests through timely and accurate dispatch. Crothall is a leader in Environmental Services (EVS) and other support services for the healthcare industry, emphasizing a culture of caring, belonging, and growth. The company operates with high standards of detail, safety, and excellence, empowering its team members across various service areas.

Requirements

• Prior healthcare experience preferred.

Responsibilities

• Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed