Dispatcher

Waste Connections•McKinney, TX

3h•Onsite

About The Position

We are looking for an experienced Dispatcher to join the team. A typical schedule for this position is Monday-Friday 6:30am-5:30pm, with every 4th Saturday as needed. This role involves monitoring and tracking driver progress, performing route data entry, and interacting with employees, customers, and vendors in a friendly, service-oriented manner. The Dispatcher will collaborate with other departments to resolve customer disputes, become proficient in proprietary operational systems, and assist drivers with pickup or delivery issues. Additionally, the role includes scheduling and dispatching work, calculating payments for Transfer Station walk-in customers, and working in a fast-paced, cooperative, high-call volume environment.

Requirements

High school diploma or equivalent is required.
Strong typing skills.
Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc).
Excellent organization and strong communication skills, both orally and written.
Ability to meet tight deadlines and juggle multiple priorities.
Pleasant demeanor over the phone and emails
Critical and logical thinking skills

Nice To Haves

2 years of Dispatcher or Office Admin experience preferred
Proficient in English and Spanish preferred

Responsibilities

Monitors and tracks progress of drivers throughout the work day in order to ensure timely completion of assigned routes
Route data entry
Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
Assisting driver(s) when a pick up or delivery is in question before servicing
Scheduling and dispatching work to various employees and departments throughout the day
Delivers services to customers in a manner that promotes goodwill
Interacts with customers daily
Work in a fast paced, cooperative , high call volume environment
Calculate payments for Transfer Station walk in customers