Dispatcher - Tuesday - Saturday

Gervais Mechanical Services • Auburn, MA

2d • Onsite

About The Position

Gervais Mechanical Services is seeking a highly organized, customer-focused Dispatcher to coordinate HVAC and plumbing service operations from its Auburn, Massachusetts location. The role helps ensure customers receive timely, professional service and field teams operate efficiently. The schedule is Tuesday through Saturday, 7:30 AM to 4:00 PM.

The Dispatcher coordinates technician schedules and workloads, plans service routes, handles customer calls, maintains service ticket information, and follows up on parts orders and scheduled work. The position works with customers, technicians, and internal departments to help maintain smooth daily operations. The company describes itself as a rapidly growing organization and offers training, career development, and advancement opportunities.

Requirements

• At least 2 years of office or customer service experience.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Strong interpersonal and communication abilities.
• Ability to build rapport with a wide range of customers.
• Strong organizational and scheduling skills.
• Ability to prioritize tasks and proactively solve problems.
• Ability to think quickly and adapt in a fast-paced environment.
• Team-oriented mindset.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatching, scheduling, and customer management software.

Nice To Haves

• Dispatching experience.

Responsibilities

• Schedule and dispatch HVAC and plumbing service technicians.
• Review and optimize daily service routes.
• Answer incoming customer calls and provide exceptional customer service.
• Enter and maintain accurate service ticket information.
• Coordinate technician schedules and workload management.
• Create dispatch numbers for parts orders and service work.
• Track and follow up on parts orders.
• Schedule return visits and installation appointments.
• Communicate with customers, technicians, and internal departments.
• Help maintain smooth and efficient daily operations.

Benefits

• Competitive salary.
• Monthly performance bonus opportunities.
• Additional incentive programs.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with company match.
• Ongoing training and support.
• Career development and opportunities for advancement.
• Positive, team-oriented work environment.
• Stable and growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed