Evening Dispatcher (3pm-11pm)

JNI Hauling LLC • Florissant, MO

5d • $19 - $22 • Onsite

About The Position

The Evening Dispatcher is responsible for answering inbound calls to various company lines, directing callers, collecting necessary information for tow requests, and creating calls in Towbook software. This role requires effective communication with customers and dispatchers, accurate data entry, and the ability to work a rotating schedule including evenings, weekends, and overnight shifts as business needs dictate. The successful candidate must be able to train on days initially. This position is mostly sedentary, requiring extended periods at a computer station and the ability to lift up to 25-30 pounds occasionally.

Requirements

• High School diploma, GED, or equivalent is required.
• Ability to speak and read English fluently is required.
• Prior experience in an office environment is preferred.
• Knowledge of the greater St. Louis area.
• Ability to utilize map and GPS technology.
• Basic automotive understanding.
• Knowledge of towing basics and the services we offer.
• Customer service skills: manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback, responds to requests for service and assistance, meets commitments.
• Oral communication skills: Speaks clearly and persuasively, listens and gets clarification, responds well to questions.
• Planning/Organizing skills: Uses time efficiently, makes productive use of downtime, asks for additional work when available.
• Quality focus: Demonstrates accuracy and thoroughness, looks to improve and promote quality, applies positive feedback, monitors own work.
• Adaptability: Adapts to changes, manages competing demands, changes approach to fit the situation, deals with frequent change, delays, or unexpected events.
• Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours when necessary, completes tasks on time or notifies appropriate person.
• Must be able to maintain a calm, professional demeanor while effectively gathering information.
• Employees must be able to communicate in a clear, understandable manner via phone and in-person.

Nice To Haves

• The ability to speak and/or read additional language(s) is helpful.

Responsibilities

• Answering inbound calls to A2B, Bolin, A&A, Cardinal, Hoods, and Crash City main lines.
• Directing callers to impound & equipment when needed.
• Collecting needed information to set up a customer's tow request.
• Using map resources to determine the correct location for pickup and tow destination.
• Collecting necessary information for the driver based on the circumstances of the call.
• Communicating effectively with customers and the dispatcher on duty to determine availability and ETA.
• Swiftly and accurately creating calls in Towbook software.
• Entering appropriate call details, charges, and addresses in calls.
• Communicating all pertinent information in the call notes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED