Durham (Pickering) - Dispatcher

Human Resources•Durham, ON

1d•Onsite

About The Position

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick. Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream. Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people. At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Requirements

Proven dispatching experience, preferably within the waste management industry.
Strong written and verbal communication skills with a customer-centered approach.
Excellent organizational, time management, and prioritization abilities.
High attention to detail and accuracy in all tasks.
Demonstrated ability to gather and monitor information effectively.
Proficient in PC-based systems and software; experience with TRUX is an asset.
Flexible and adaptable in a fast-paced, dynamic environment.
Empathetic and customer service-oriented, with a positive attitude.
Strong interpersonal skills and a collaborative team player.
Previous experience in customer service or sales is a definite asset.
Ability to maintain professionalism and composure while resolving issues.

Nice To Haves

Experience with TRUX software

Responsibilities

Provide exemplary customer support across commercial, ICI, and municipal lines of business.
Process service transactions including new contracts, service changes, billing inquiries, temporary orders, and extra service requests.
Ensure timely and accurate data entry of customer information into TRUX software prior to service commencement.
Resolve customer concerns efficiently, escalating issues when necessary to ensure prompt resolution.
Communicate service requests to drivers via two-way radio and in-cab tablets, ensuring timely and efficient dispatching.
Proactively assign calls and duties to drivers, optimizing route efficiency and time management.
Ensure all service calls are completed before drivers return to the shop, minimizing missed calls and maximizing operational efficiency.
Review and close daily run sheets, addressing missed calls or inefficient sequencing with drivers.
Prepare and distribute run sheets for the following day.
Monitor internal systems to generate reports on heavy bins, route densification, and other operational metrics.
Collaborate with sales, operations supervisors, and administrative teams to resolve customer requests and support market growth initiatives.
Generate monthly waste diversion reports for major accounts.
Document and disseminate driver feedback relevant to customer needs.
Participate in special projects as directed by Supervisors or the Operations Manager.
Perform other duties as assigned.