Dispatcher

Superior Electrical Mechanical•Rancho Cucamonga, CA

2d•$18 - $24

About The Position

Superior Electrical, Mechanical, and Plumbing, Inc. is a state-wide provider of skilled trade services. We are seeking a detail-oriented Dispatcher to join our team. In this role, you will be responsible for coordinating and dispatching service technicians, as well as providing job order updates to customers and internal departments. The ideal candidate will possess excellent communication skills, the ability to multitask, and work effectively under pressure. The work schedule is Monday to Friday 1:30 p.m. to 10 p.m.

Requirements

High school diploma or equivalent
Ability to multitask and prioritize workflow
Strong time-management skills
Minimum of one year of administrative experience
Must possess accurate data entry skills with the ability to type 35 WPM with no errors

Nice To Haves

Construction knowledge in plumbing, electrical or construction is desired but not required

Responsibilities

Receive and process inbound customer emails and service technician calls
Provide informative and proactive customer service
Take detailed work order notes and communicate relevant information to others
Schedule and coordinate service calls within department guidelines
Create work orders and support documentation to complete service requests
Monitor technician workflow and job site progress
Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
Perform other clerical duties as assigned by the department supervisor