DISPATCHER

Stance Health Solutions Inc • San Bernardino, CA

11d • Hybrid

About The Position

Position Overview: The Dispatcher is to respond to the company’s emergency or non-emergency call for help or information. Their duties include monitoring and assigning and creating routes, updating call logs and recoding call information. Schedule: Wednesday to Friday Onsite 9:30am to 6:00pm Weekend REMOTE Sat & Sun 2:30-PM -11:00pm Location: Open to all our location sites

Requirements

• Possesses high school diploma or equivalent
• Previous experience or successful completion of factory training seminar for home medical equipment preferred.
• 1 year distribution/warehouse experience preferred
• Must be able to have excellent communication skills and speak clearly and concise.
• Brightree experience preferred
• Knowledge of equipment and troubleshooting
• Excellent follow up skills and ability to multi-task
• Ability to handle escalated calls
• Proficient with Microsoft Office (Word, Excel, Outlook, etc.)

Nice To Haves

• Previous experience or successful completion of factory training seminar for home medical equipment preferred.
• 1 year distribution/warehouse experience preferred
• Brightree experience preferred

Responsibilities

• Educate customers in proper use and care of respiratory and durable medical equipment in home setting.
• Assigns/ un-assigns orders
• Makes outgoing calls and receives incoming calls regarding orders, troubleshoots, scheduling, escalations, etc.
• Communicates with customer service teams, and other teams, via phone and email to resolve order issues
• Assists in resolving customer equipment problems under emergency conditions.
• Assign routes for drivers
• Calls ETAs and enters on Sales Orders
• Dispatches for same and next day
• Reconciles orders
• Enters no-go notes and update call logs
• Reschedules deliveries
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Complies with all applicable company policies and procedures.
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED