Dispatcher

Zūm•Los Angeles, CA

11d•$36 - $40

About The Position

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Requirements

High school diploma or equivalent.
Excellent computer skills, including proficiency in Word, Excel, Outlook, and familiarity with basic office equipment.
Demonstrated ten-key and data entry proficiency with accuracy and speed.
Strong clerical and math skills.
Excellent oral and written communication skills with strong interpersonal abilities.
Computer literacy, particularly in word processing and spreadsheets.
Professional oral communication skills to respond to and engage with callers and visitors.
Strong prioritization, organization, coordination, and time management skills to manage filing systems, multiple tasks, and departmental correspondence.
Proven ability to handle a wide range of demanding inquiries diplomatically from various internal and external stakeholders.

Responsibilities

Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure full route coverage.
Ensure direct and indirect daily activities of drivers are completed on time.
Communicate all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and assign special services when required.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for staff violations of company policies.
Respond to emergency calls, coordinate the emergency response network, assign replacement buses and drivers, and facilitate mechanical service repairs when needed.
Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions.
Maintain route documentation and records (e.g., contracts, customer info, route changes, maps, vehicle and driver details) to ensure accuracy and compliance with district and state requirements.
Coordinate vehicle service and repairs with the Maintenance Supervisor to ensure uninterrupted service delivery.
Maintain strict adherence to dispatch standard operating procedures.
Handle customer concerns and information requests promptly and professionally.
Escalate unresolved issues to management as appropriate.