Dispatcher

Human Resources Team•Tampa, FL

11d

About The Position

The main objective of this position is to support the operations management team in a dispatching/administrative role. This position is primarily responsible for scheduling and administrative support, reporting directly to the department manager. The Dispatcher will maintain a strong focus on customer service and technician support and is expected to perform other administrative tasks as assigned by the division manager.

Requirements

Prior dispatching and administrative experience
Strong customer service skills
Above-average typing speed
Excellent grammar and spelling skills
Proficiency with Microsoft Office Suite
Professional and pleasant phone manner
Strong organizational skills and attention to detail
Excellent listening and communication skills
Ability to manage multiple priorities effectively
Strong work ethic and professional appearance
Ability to fit within a culture of teamwork
Willingness and ability to quickly learn new tasks
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Responsibilities

Manage a high volume of inbound and outbound calls and emails daily, including 100–150 outbound calls per day to schedule customers
Dispatch work assignments to field technicians
Prepare and send required assignments to technicians in the field
Learn service area maps to ensure efficient scheduling with minimal drive time
Maintain a 40-hour per week schedule for assigned technicians in the designated territory
Review work orders completed by technicians for returns or errors
Communicate effectively with technicians, service coordinators, and the service manager
Demonstrate strong attention to detail and problem-solving skills
Perform triage on incoming customer calls and schedule service as necessary
Complete administrative tasks including typing, copying, mailings, record keeping, and note taking

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry