Dispatcher

GFI Digital • Jefferson City, MO

10d

About The Position

GFI Digital Inc. is currently seeking dispatcher candidates to add to our Jefferson City team. Candidates must be detail orientated, enthusiastic, positive, a team player, and possess great communication and organizational skills. We provide an excellent benefits package that includes medical, dental, vision, life, AD&D, STD, LTD, and a company matched 401k retirement program. Apply today and join a company that truly cares about their employees and rewards them for their contributions.

Requirements

• Precise attention to detail, high level of organization and customer focused attitude.
• Excellent communication, interpersonal and customer service skills.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Experienced working in an office setting.
• Solutions focused.
• Ability to multi-task.
• Experience working in a team-oriented, collaborative environment.
• Able to meet deadlines and follow clear instructions.
• Exhibit professional appearance and demeanor at all times.
• Build productive and professional relationships with GFI employees, customers and vendors.
• Support company policies and decisions.
• Team player, positive attitude and strong work ethic.

Responsibilities

• Create and process service requests received from the customer and technicians via incoming calls/emails/voicemails.
• Data Entry in E-automate dispatch console.
• Verify status of all billable calls and check charge tickets to ensure accuracy.
• Load service calls that are Ricoh Direct customers and close accordingly on Ricoh website.
• Maintain technician call queues for appropriate call status.
• Transfer live helpdesk calls for immediate assistance with appropriate call setup.
• Assist in correcting technician(s) inventory.
• Provide phone coverage for front desk.
• Maintain Excel spreadsheet/calendar.
• Collaborate with internal departments to communicate customer requests and needs.
• Assist with miscellaneous tasks as assigned.
• Work as a team to ensure all dispatch duties are completed by the end of day.

Benefits

• 401(k) with match
• Health, Dental, and Vision Insurance
• Employee assistance program
• Employee discount program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off at hire date
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed