Dispatcher

West Allis Heating, Cooling, Plumbing & Electrical•Milwaukee, WI

About The Position

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher. Why join THIS team? Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays Paid Time Off (PTO) We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! If this sounds like something you would like to join for a long-term career move, apply today!

Requirements

Previous customer service experience
Strong attention to details
Schedule
Tuesday-Saturday
Tues-Fri, 9am-6pm
Saturdays, 7am-4pm

Responsibilities

Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time