Dispatcher

GardaWorld Cash•Edison, NJ

About The Position

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise. GardaWorld is the world’s largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutions. In over two decades, our work has taken us from our home base in Montreal to the oil fields of Iraq, and embassies across Africa. We’re also present in financial institutions in the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources and retail. Our clients include Fortune 500 companies and governments with people and assets deployed around the world. Headquartered in Montreal, Canada, our 62,000 highly trained, dedicated professionals serve clients in North America, Africa and the Middle East. In today’s complex world, security has become a vital concern for everyone and is the foundation of our present and future success. Monday-Friday 6:00am-2:00pm Monday-Friday 2:00pm-10:00pm GardaWorld is seeking candidates with excellent communication skills to work as Dispatchers for our branch operation. Responsibilities include:

Requirements

High school diploma or general equivalency diploma or equivalent combination of education and work experience required.
Basic computer skills for data input.
Must be able to read a map and provide clear instructions to route crews.
Must demonstrate clarity and proficiency in oral and written communication skills.
Must be able to communicate clearly by telephone and radio.
Ability to think clearly and respond in a fast-paced environment while under significant pressure.
Ability to work well independently and as a team member.
All candidates should be required to have weekend availability and may have to stay past their scheduled hours depending on the needs of the business.

Nice To Haves

Minimum of 2 years previous dispatch experience is preferred.
Familiarity with the service area is preferred.

Responsibilities

Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
Document and communicate between Service Techs and the customer.
Respond to customer’s needs when contacted.
Act as a liaison between customers and route personnel via telephone and radio.
Research and resolve customer inquiries.
Assign and close Mas-Hamilton lock combinations and record close seals.
Provide ATM access information (alarm codes, etc.) to routes and technicians.
Direct incoming phone calls to others using the internal paging system.
Provide routing and directions to armored routes and technicians
Receives customer calls for service and dispatches first line maintenance technicians for repairs.
Be able to lift up to 50lbs and assisting/carrying out the Debrief process.