Dispatcher
About The Position
Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, Capitol Hyundai is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Dispatcher , you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.
Requirements
- 1+ year automotive dealership experience required
- Ability to quickly acquire in-depth parts knowledge for dealership brand
- Well-organized, systematic, and detail oriented in carrying out job duties
- Communicate effectively with technicians and customers
- Must be results-driven, highly energized, and customer service oriented
- Possess ability to support a Service team to top-level performance and create a world-class customer experience
- Computer literate with well-developed information processing skills
- Valid driver's license and clean driving record, DMV Check required
Nice To Haves
- Hyundai experience preferred
Responsibilities
- Implement and maintain an effective dispatch system
- Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required
- Prioritize and control all comebacks to ensure proper and prompt attention
- Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
- Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
- Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
- Coordinate parts requirements with the Parts Department
- Schedule maintenance for service department vehicles and equipment
- Prepare a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed
Benefits
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
