Dispatcher - Residential HVAC | Dispatch Experienced Required

Air Group•Whippany, NJ

3d•Onsite

About The Position

New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a Full-time, experienced Dispatcher to join our team. Our successful candidate will have experience interfacing with customers with a high level of professionalism and utmost care, ability to work in a fast-paced environment, have a basic understanding of HVAC systems, and strong organizational skills. Must be able to work a minimum of 40 hours per week with overtime as needed during peak periods, including panned Saturdays. As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions – both residential and commercial – for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and this is a job we’ve taken seriously for 60 years! It's the people that make the difference - expand and grow your career with us! The Dispatcher will be responsible for coordinating the daily scheduling and dispatching of HVAC Service Technicians to ensure maximum productivity, efficient routing, and timely response to our customers. This position serves as a communication hub between customers, technicians, CSRs, various other internal departments, and the service team.

Requirements

HS Diploma or GED
2 years’ experience in HVAC industry preferred; must understand HVAC systems
Proficient with dispatch or field service management software/tools
Ability to multi-task and work in a fast-paced environment where priorities shift throughout each day based on our customer needs
Excellent communication skills a must
Proficiency on the computer (MS Office, CRM, etc.)
Available to work overtime
Ability to work Saturdays (planned schedule)
Must be legally authorized to work in the USA without sponsorship (no sponsorship available now or in the future)

Responsibilities

Plan daily schedule and update as required
Dispatch HVAC Techs to service calls based on priority, proximity, and Technician skill set
Communicate all relevant job details to Techs and update them with any changes
Provide exceptional customer service, updating customers on Technician arrival times when needed