Dispatcher

Human Resources Team • Venice, FL

4d • Onsite

About The Position

Impact Fire Services is seeking a Dispatcher to join their dynamic team. This role involves coordinating client service work requests for fire protection components, ensuring customer satisfaction, and managing service level expectations. The Dispatcher will also handle escalated calls, work with the Accounting Department on billing issues, track customer paperwork, and provide support to the customer base via phone and email. Impact Fire Services is a full-service fire protection company with a strong focus on customer service and technical expertise, operating over 52+ district offices and employing over 2,100 individuals across the USA. They offer multiple career paths in fire and life safety, with mentorship and training provided by industry experts.

Requirements

• Strong background in customer and interpersonal communication skills.
• Proficiency of MS Office: Outlook, Excel, Teams.
• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
• Ability to analyze and revise operating practices to improve efficiency.

Nice To Haves

• Strong verbal and written communication skills (Strong Phone Skills)
• Professional
• Sense of urgency
• Detail oriented
• Production/Task focused
• Ability to multitask
• Time management skills
• Problem solving skills
• Team player

Responsibilities

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
• Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Track customer paperwork and submit timely and accurately.
• Work cross functionally with other teams and departments.
• Answering phone calls and email messages and providing support to our customer base.

Benefits

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed