Dispatcher

US Foods•Oklahoma City, OK

6d•Hybrid

About The Position

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service. US FOODS® is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus. We are looking for a Dispatcher who thrives in a fast-paced transportation environment and enjoys solving problems, supporting drivers, and helping ensure our customers receive outstanding service.

Requirements

High School Diploma or GED required.
Minimum one year of transportation, dispatch, logistics, or related experience required.
Strong verbal and written communication skills.
Excellent customer service and telephone communication abilities.
Strong organizational and analytical skills with attention to detail.
Basic computer proficiency including Microsoft Word, Excel, Outlook, and related transportation software.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to solve transportation and routing issues while working collaboratively with multiple departments.
Strong teamwork and interpersonal skills.

Nice To Haves

Previous dispatch experience preferred.
Knowledge of DOT Hours of Service regulations and driver logs.
Familiarity with local delivery routes and geographic service area preferred.

Responsibilities

Coordinate driver activities and shuttle assignments to minimize service interruptions, overtime, downtime, and Hours of Service violations.
Monitor attendance and verify proper use of Omnitracs and other transportation systems.
Respond to transportation issues and customer service concerns by coordinating solutions and escalating service failures when appropriate.
Reassign delivery routes as needed to support daily operations.
Coordinate tractor, trailer, and backhaul assignments to maximize fleet utilization.
Verify drivers are properly logged into Proof of Delivery systems before dispatch.
Perform visual inspections to confirm drivers are in proper uniform and wearing required PPE.
Notify Transportation Management and Safety personnel of vehicle accidents, injuries, or other safety-related incidents.
Communicate with drivers, warehouse associates, sales, and leadership to support daily transportation operations.
Perform other duties as assigned.