Dispatcher

NORA • St. Charles, IL

1d

About The Position

This role involves triaging incoming transport requests from clients via phone and email, transferring this information into a dispatch database, and developing logistics plans for individual transports. This includes coordinating ground, commercial air, and charter air transportation based on client needs. The dispatcher will engage and schedule appropriate transportation resources, providing clear and concise direction via phone. Monitoring ground and air resources throughout transport is crucial, ensuring all points of contact are updated. Accurate notes and transport updates must be entered into the dispatch database. The position requires building rapport with client coordinators, region supervisors, and drivers, maintaining a customer-first attitude, and escalating client concerns to management when necessary. Candidates should possess a high school diploma or GED and ideally have prior experience in dispatch, transportation logistics, or medical administrative roles. Availability to work all shifts, including overnights, weekends, and holidays, is required. Essential skills include knowledge of computer operations for data entry and manipulation, strong English communication skills (speaking, reading, writing), effective prioritization and decision-making, and the ability to handle multiple tasks while ensuring timely dispatch and monitoring of services. A clear and understandable radio and telephone voice is also necessary.

Requirements

• High school diploma or GED
• Availability to work all shifts, including overnights, weekends, and holidays
• Knowledge of computer operations sufficient to enter, retrieve and manipulate data
• Ability to speak, read and write in English
• Effectively prioritizes situations and makes decisions based on the information received
• Able to handle multiple tasks, receiving and communicating information to and from several sources, while ensuring calls for service are dispatched and monitored in a timely manner
• Possess a clear and understandable radio and telephone voice

Nice To Haves

• Prior experience in dispatch, transportation logistics, or medical administrative roles

Responsibilities

• Triage incoming transport requests from clients via phone and email communication
• Transfer the information received from the client into dispatch database
• Develop logistics plans for individual transports, including ground, commercial air, and charter air transportation, based on client needs
• Engage and schedule appropriate transportation resources
• Dispatch transportation resources via phone, providing clear and concise direction as to assignment details
• Monitor ground and air resources throughout the respective transport, ensuring all points of contact are kept up to date on all relevant movements
• Maintain accurate notes and enter transport updates into dispatch database
• Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude
• Empathize with, evaluate, and escalate client concerns to appropriate members of the management team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees