Dispatcher (On Call)
About The Position
Crothall Healthcare, a Compass Healthcare company, is hiring for an on-call Dispatcher position. This role is crucial for coordinating and monitoring Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. The company fosters a culture of caring and belonging, offering purposeful careers that transform healthcare experiences and build lasting relationships. Crothall is a market leader in Environmental Services (EVS) and provides specialized support services exclusively to the healthcare industry, supporting nearly 1,300 accounts and employing nearly 30,000 team members. They emphasize high standards of detail, safety, and excellence, empowering team members to work together, take responsibility, and grow potential across various healthcare support services.
Requirements
- Prior dispatcher experience preferred.
- Understand and apply knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
Responsibilities
- Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Determines, explains and develops dispatcher logic and transporter activities.
- Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
- Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects and distributes pagers.
- Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
- Ensures accurate, timely dispatch of transport requests.
- Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Benefits
- On site training
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
